The various musings of Michael Hiles

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Leadership Development

Teams & Accountability

People who don’t understand the incremental work breakdown structure of complex tasks and roles should never be responsible for committing to the delivery date. This is one of the classic flash points of war between sales and engineering.

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Are you a leader? Or just a manager?


In World War II, Dwight Eisenhower trained his generals by piling a chain up on a table. He asked the generals, “If I push this chain, which way will it go?” The generals would jabber among themselves, debating and offering a bunch of different answers. The true answer, of course, is that nobody really knows…

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Leadership information superiority is the path to opportunity


Holy moly, that’s a mouthful of a title. Ok, let’s simplify it. If you have superior information, you’ll have more opportunity. As the future is uncertain, the only thing relatively clear is that much of what we will experience in the future will be different from the past.

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Be careful what you say


There was once a woman who lived in a little village. She was the town gossip, constantly talking about her neighbors, friends, and even family. She secretly enjoyed the chaos she created. One day, after fewer and fewer people would speak to her, the woman had an epiphany. She realized she had been hurting the…

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Chaos is the Norm for New Business Models


When talking to even seasoned digital marketing folks, I often hear something to the effect of, “The things we did that worked for us on the internet even two years ago are no longer working for us today.” When I look back at even the past two to three years, things are so radically different…

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